BlissToy Singapore FAQs
Find clear answers about discreet shopping, Singapore delivery, product choice, care, self-collection, privacy, returns and contacting BlissToy.
Who can shop at BlissToy?
BlissToy serves customers aged 21 and above. Proof of age may be requested when required.
How do I choose a suitable product and check stock?
Choose a product by comparing its intended use, material, size, functions, noise level, charging method and cleaning requirements. Product pages show current availability where possible. For urgent or high-value purchases, contact us privately before ordering.
Will my order, payment and packaging stay private?
Yes. Orders are packed securely without adult-product wording or attention-grabbing branding on the outside. Checkout is processed through Shopify’s secure platform, and delivery partners receive only the information required to complete delivery. Read more about privacy and discreet packaging.
Where in Singapore do you deliver, and how long does it take?
BlissToy delivers across Singapore, although areas farther from central Singapore may require additional time. Instant delivery normally takes 1–2 hours and costs S$19, or is free for orders above S$200; same-day delivery costs S$12, or is free for orders above S$100 when ordered before 6:00pm; courier delivery usually takes 2–3 days and is free for orders above S$30. Timing and fees may vary with location, product availability, order time and peak periods, so check the current delivery information before ordering.
Can I arrange self-collection or an MRT meet-up?
Yes. Self-pickup is available by prior arrangement, and MRT meet-ups may be available for qualifying orders above S$80, subject to confirmation. Please contact us before placing an urgent order.
How should I clean and store adult toys?
Always follow the manufacturer’s instructions for the specific product. Clean compatible surfaces with mild soap and warm water or an appropriate toy cleaner, then dry them completely and store products separately in a clean, dry place. Do not immerse electrical products unless they are specifically rated waterproof.
What is your policy on returns and exchanges?
All sales are final for intimate and hygiene-sensitive products. Returns, exchanges or refunds are not accepted because of unsuitable size, colour or function. Defective electronic products may be eligible for exchange within 14 days after delivery, excluding single-use items, cosmetic wear and tear, accidental damage, misuse, neglect or products that have been opened or taken apart. Email blisstoy.sg@gmail.com with your order number, product name, contact number and evidence of the defect, and wait for eligibility confirmation before returning anything; see the Refund Policy for the full terms.
How can I contact BlissToy on WhatsApp or by email?
You can contact BlissToy on WhatsApp at +65 8066 0065, WeChat at BlissToy, or email blisstoy.sg@gmail.com. You can also send a message through our Contact page.